The Foot Lady, Pathchway The Foot Lady, Pathchway

Privacy Policy


In May 2018, the original Data Protection Act 1998 was replaced by General Data Protection Regulation (GDPR). This had an impact on small businesses such as mine to notify users of how we collect and use their personal details. This page outlines how I do this.


What this confidentiality notice covers

The Foot Lady is committed to protecting your personal information. In this notice, references to 'we' or 'us' means The Foot Lady. This notice explains how we collect and use the personal information about you.

Who we are

The Foot Lady is a mobile Foot Health Clinic providing professional and caring treatments for your feet in your own home.

The Foot Lady operates the website: (the "Website").

Information we gather

The Foot Lady gathers certain information about people using the clinic. We collect information in the following ways:

Information you give us

At your first appointment you will be given a health assessment including any medication you take, current treatments under your doctor or hospital, health conditions, diabetes status and more. This will be recorded during the assessment. Also personal information; such as your name, date of birth, contact details, etc. You will be informed how we collect your information, how it is stored and how we use it. All information is recorded on paper. We do not record any medical data in digital form on computers, laptops, tablets, mobile phones, etc.

During subsequent visits, these details may be updated as appropriate in our records.

Information we may gather ourselves

We only collect additional information by talking to you and asking appropriate questions during your appointments.

Information we get from your use of our Website and services

We do not collect your personal information from your use of our website or from other website sources.

Information about you from third parties

We do not collect your personal information from other 3rd party sources.

How we may use your information

We only use your information for the purposes of running the mobile clinic.

We do not use your information for other 3rd party marketing in any way.

We may use your information for a number of purposes including the following:

  1. Compliance with legal, regulatory and corporate governance obligations and good practice
  2. To provide you with information about our business, your treatment, your appointments, etc.

We do not store your information on our website in any way. The website is for advertising our business and provide information to website visitors.

We will use the information you give us to:

  1. Perform services you have requested or providing you with information you have asked for;
  2. Administer any treatments that may be suggested and approved by yourself;
  3. Any other reasonable purposes of The Foot Lady, acting always in accordance with the data protection law (as amended from time to time).


We do not use your information for marketing purposes.

Information Sharing and Disclosure

We do not normally share your information with 3rd parties at all.

However, we may disclose your personal information to law enforcement agencies:

  1. If we are under a duty to disclose your personal data in order to comply with any legal obligation (for example to government bodies and law enforcement agencies) on production of an appropriate warrant for such data;
  2. To protect the rights, property, information or safety of The Foot Lady, our patients, or others.

Keeping your records

We keep records only for as long as required to operate the business in accordance with legal requirements.

Your personal information will be retained for at minimum of 7 years, as is required by medical law in the UK. 7 years after you last appointment your details will be removed from our records. For any person under the age of 18 when treated, records are kept until their 25 birthday. All records will be safely destroyed as per medical regulation.

Where we may store your information

We keep names and addresses on a laptop in a secure environment. No medical or other person information is kept in digital format. We only keep medical records and personal details in paper format, which is kept in a secure filing system.

We do not keep your personal data in digital format on our website, in a database, on personal computers, laptops, tablets, mobile phones or similar, with the exception of names and addresses as stated above.

The Foot Lady will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

Your rights

You have the right to:

  1. You have a right to request a copy of the personal information we hold about yourself. This request is normally free of charge unless the request is manifestly unfounded or excessive.
  2. Have any inaccuracies in your data corrected. If you would like to update the details we hold about you please contact us via telephone, email or by letter.

Changes to this notice and the way we treat personal information

We may update the terms of this privacy notice at any time.

We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our Website.

Enquires and Complaints

Donna is the first point of contact regarding any enquires arising from this Privacy Notice. Where possible, please raise all enquires in writing.

If you are unhappy with our work or something that we have done or failed to do in regard of protecting your personal data, please inform us in writing. The Foot Lady will acknowledge receipt of all complaints and will endeavour to investigate the complaint within 15 working days.

All information enquires or complaints should be sent in writing to:

You may also complain directly to the Information Commissioner’s Office (ico) if you are concerned with how we are handling your personal information by using their online form which can be found here:

Changes to this Notice

We may change this Privacy Notice from time to time. If we make any significant changes in the way we treat your personal information we will contact you directly.